Frequently asked questions

Every project is different, so we quote each one individually. You’ll receive a clear written quote before any work begins, with no hidden extras.

Yes. Many clients combine design, development and ongoing support or SEO. We’ll recommend the right mix for your goals.

Yes. We work with organisations right across Australia, using video calls, phone and email to keep things simple.

Absolutely. We’re used to working alongside internal teams and can provide the documentation and information they need.

No. Every design is created specifically for your organisation. We don’t buy or adapt pre-made themes.

Yes. We design around your logo, colours and fonts. If you don’t have brand guidelines yet, we can help you set simple ones for the website.

Revision rounds are agreed in your written quote, so you know exactly what’s included before we start.

Yes. Every design is mobile-first and tested across a range of screen sizes and devices.

On Australian servers. We can manage hosting for you or work with your existing provider.

Yes. We’ll set up an editing approach that suits you and show you how to use it.

Yes. We can move your existing content across, keep your important pages and set up redirects so you don’t lose search rankings.

Yes. We build features such as portals, booking tools and custom forms. Tell us what you need and we’ll advise on the best approach.

We work with established payment gateways that support cards and popular digital wallets, and recommend options to suit your business.

Yes. We can move products, customers and order history from many platforms, depending on what your current store allows.

Yes. Your store will be set up so you can add products, manage stock and process orders, and we’ll show you how.

Yes. Every store uses HTTPS and trusted payment providers. Card details are handled by the payment gateway, not stored on your website.

SEO builds over time. Some technical fixes show results within weeks, while competitive rankings usually take several months of steady work.

No one can honestly guarantee rankings. We use proven, ethical practices and report clearly on progress.

Yes. We can provide ongoing optimisation and reporting, or a one-off audit and action plan. Your quote will set out the option that suits you.

Yes. We can set up or improve your profile so you appear in local searches and on Google Maps.

Often, yes. We’ll review your website first and let you know what’s involved.

Monitoring alerts us quickly and we work to restore it as a priority. Response times are set out in your support agreement.

Email or call us directly — you’ll always deal with the person doing the work.

Yes. Support is tailored to your website and needs. Request a quote and we’ll recommend the right level.

Yes. Tjina Web Solutions is 100% Aboriginal-owned.

Yes. We’ll provide our ABN, business details and ownership information, and complete your organisation’s supplier forms.

Yes. We work with organisations of all sizes and can adapt to your procurement, security and reporting requirements.

Get in touch and we’ll discuss how we can be engaged under your organisation’s procurement rules, including panel and standing offer arrangements.

Every project receives a written proposal setting out scope, deliverables and timeframes, ready for your internal approval process.