Privacy Policy

Last updated: 7 October 2026

About this policy

Tjina Web Solutions (ABN 97 560 764 616) respects your privacy. This policy explains how we handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

Information we collect

We only collect information we need to respond to you and deliver our services. This may include:

• your name, organisation, email address and phone number
• details you share about your project or enquiry
• billing details needed to invoice you
• technical information such as your browser type and pages visited, collected through server logs and analytics tools such as Google Analytics (see “Cookies and analytics” below)

How we collect it

We collect information when you complete a form on our website, email or call us, or engage us for a project. We collect it directly from you wherever possible.

How we use it

We use your information to respond to enquiries, prepare quotes, deliver and support your project, send invoices and meet our legal obligations. We will not use your information for marketing without your consent, and you can opt out at any time.

Disclosure

We do not sell or rent your personal information. We may share it with trusted service providers who help us run our business, such as hosting and email providers, only as needed to provide our services, or where required by law.

Storage and security

We take reasonable steps to protect your information from misuse, loss and unauthorised access. Your information is stored on Australian-hosted servers and email services, and is only accessed by people who need it to respond to you or deliver your project.

Cookies and analytics

This website uses cookies — small text files stored on your device — so that it works properly and so we can understand how visitors use it.

• Essential cookies that are needed for the website and its forms to work.
• Analytics cookies from Google Analytics, which collect information such as the pages you visit, how long you stay, the device and browser you use, and your approximate location (city or region). This information is combined with data from other visitors and does not identify you personally.

Google Analytics data is processed by Google and may be stored on servers outside Australia. You can read more about how Google uses information from websites that use its services.

You can block or delete cookies through your browser settings, or opt out of Google Analytics by installing the Google Analytics opt-out browser add-on. Blocking cookies will not stop you from using this website.

Access and correction

You can ask to access or correct the personal information we hold about you at any time by contacting us. We will respond within a reasonable time.

Complaints

If you have a concern about how we have handled your information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at www.oaic.gov.au.

Contact us

Email hello@tjinawebsolutions.com.au or phone +61 429 144 093.